Unified Communications

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Leverage Cloud Services enables your mobile workforce to engage and collaborate when and how they need to. Regardless of your communication needs, we will work with your organization to understand your unique business drivers, and implement a solution that makes sense; whether it’s deployed on premise or in the cloud. 

If your company is distributed, fast-paced, mobile, and has an elastic workforce, cloud based UCaaS managed by Leverage Cloud Services is a perfect fit. UCaaS solutions allow your organization to deploy your communication system like a utility. You pay for what you need when you need it. We can rapidly deploy new locations, move existing ones, and deploy mobile workers and applications in a flash. Seasonal staff ramp up? No problem. Hundreds of sales professionals out in the field who need access to mobility features? No problem. One of the unique advantages when choosing Leverage Cloud Services as your strategic advisor and provider, is we offer “Cloud Migration Protection” as part of our managed service. This means if you transition from a premise to cloud platform and maintain managed services, we will continue to act as your single point of contact and manage your premise and cloud platforms for you! A lot of customers have a combination of the two for some time until they fully migrate. Or they prefer a hybrid environment for various reasons and leave it this way permanently. It gets very confusing and complicated to manage the different systems. No problem! We put the easy back into cloud and handle that for you.

-8x8

-GoTo Connect

-Avaya Cloud Office

-Mitel

-RingCentral

-Microsoft Teams

For certain businesses, it still makes sense to choose premise-based solutions. Some of the benefits to your business; you own the asset which allows you to write it off on the books, reduced costs at scale and you maintain complete control over your data and systems. If this is your choice, we have you covered. We lead with the industry’s best mid-market on-premise platforms which are Avaya IP Office and 3CX. The solution set of these two applications will provide your midsized business with all the features and benefits you need to out-perform your competition and realize an enterprise class feature set for a fraction of the cost. They can be deployed as an appliance, virtual machine or a combination of the two. Leverage Cloud Services is an Authorized Avaya Edge and 3CX Partner. We design, implement and manage your entire solution and have the experience, certifications and authorizations to do so. In addition, we hold the coveted co-delivery designation from Avaya for the mid-market solution which allows us to wrap our managed services and brand around the Avaya maintenance and solution offer. Leverage Cloud Services takes all initial services requests for the solution and resolves the issues quickly. If we need to, we can escalate the ticket to the manufacturers Tier 3 on your behalf which becomes seamless to you. This provides a single point of contact through Leverage Cloud Services for your entire mid-market solution. This strategy to offload your entire premise solution frees up your time to focus on what really matters, your core business.

-Avaya IP Office

-Avaya Call Reporting

-Xima Chronicall

-3CX

-Mutare

Call control is the process of creating and maintaining the connection between two endpoints. Call routing and switching, call waiting functionality, automated assistants and voicemail all fall under this umbrella. With the continued development of VoIP and increase of mobile devices in the workplace, implementing an advanced Call Control system is imperative to ensure a robust customer experience.

Presence software monitors activity data to define employee’s usage and availability. User status is then communicated visually to the rest of their team through an internal software client for voice, video and instant messaging, etc. Common states include: at desk, mobile, idle, on video call, do not disturb or on call. 

Instant Messaging (IM) enables users to send real-time text transmissions over the internet. Modern day IM solutions, often include single point click-to-call, video, presence information, and document sharing protocols.  Instant messaging allows employees to make contributions to their team from any device, anywhere, quickly and constantly. 

With a wide range of collaboration solutions, running on a variety of different devices, endpoints or soft-phones, it becomes difficult to manage and use each one effectively.  Unified Messaging (UM) offers the ability to access several forms of communication streams such as email, text, voicemail, video messaging, etc. through a single unified interface. With a single streamlined source of communication data - accessible from any device - users gain increased mobility, and productivity. 

When it comes to our conferencing solutions, we believe technology should enhance collaboration not create another hassle. By creating opportunities to meet with peers and associates in a natural, in-person quality conference, you can increase team productivity, accelerate business processes and cut down on travel time and expenses. 

Our collaboration tools change the way you engage with your team in the digital world. Work on and share documents to/from any device. Use digital whiteboards or work-spaces to work from the same screen simultaneously. LCS makes it easy to collaborate at the click of a button. 

With the rise of mobility and the ever-increasing number of devices on your network, creating a holistic mobility strategy is now more important than ever. At its core, mobilizing your collaboration infrastructure gives your employees the ability to work or be reached on campus or otherwise, at any time. Yet, securing access to company work-spaces, voice, video, and text applications can be difficult. With our mobility solutions, you can streamline communications to both secure and enhance mobile productivity with collaboration on any device.