Managed Services

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Managed Services puts monitoring and maintenance tasks in the hands of experts who keep your communications working so that your business runs smoothly. We offer monthly as well as pre-paid annual agreements with the following options.

Manufacturer Maintenance - MM

• Place underlying maintenance agreement direct with manufacturer to ensure maximum coverage and compliance.
• Manage your renewals with our automated notification system that helps avoid lapses in coverage and reinstatement penalties.

Hardware Protection Plan - HPP

• Hardware replacement for all Schedule “A” core system components (cabinets, line cards and processor) determined by Company to be defective or out of service.
• Remote diagnostic  and on-site dispatch included for troubleshooting, repair or replacement of all Schedule “A” core system components.
• Parts replacement subject to availability. 
• Restore  out of service systems under plan using Customer provided copies of backups, operating systems, applications, software, licenses, and keys. 
• Essential on-site spares agreed to by Customer and Company.
• Upon termination or expiration of this agreement, spare parts un-used parts   provided to Customer will be returned to Company.
• Dedicated Support Pod to include Service Manager and support team.
• Company provided Help Desk tool set including web portal, email, and phone channels for Customer convenience to open, modify and review tickets. 

Managed Service - MS  

• Remote Access software to be installed, configured, and tested by Company on Customer provided server (physical or virtual).
• Alarm forwarding to be setup, configured, and tested by Company subject to Customer conditions and system limitations.
• Company provided Web Portal for Customer convenience to open Tickets and review status.
• Escalation and Coordination by Company to Manufacturer as required.
• Unlimited remote moves, adds, and changes (MAC’s) by NOC Engineers 8x5 weekdays (holidays excluded) for “Schedule A” components. 

Carrier Coordination - CC  

• Contact, triage and troubleshoot carrier related issues on behalf of customer.
• Annual Carrier Review service to analyze spend and provide alternative solutions and pricing. 
  • LOA required from customer for Carrier access.