Cloud Calling & UCaaS
Bring calling, messaging and meetings together in a cloud phone strategy that fits the way your teams work. Plan number moves, adoption and support before cutover.
Talk about this ↗COMMUNICATIONS & CONTACT CENTER
Every conversation. Connected.
Modern cloud communications and customer engagement built around how employees and customers actually communicate.
CONVERSATIONS IN MOTIONILLUSTRATIVE WORKFLOW / NO LIVE DATA
ONE CONNECTED EXPERIENCE
Every channel. One conversation.
Choose how a customer reaches out and follow the handoff.
CUSTOMER REACHES OUT“I need help with my account.”“Can someone help me choose a service?”“Is there an update on my request?”“Can you help me reschedule and answer a question?”
01
Connect
Voice · chat · message
AI answers the call
02
Understand
Intent and context
Captures intent and details
03
Assist
Self-service or agent
Answers or routes to a person
04
Follow through
History stays connected
Summary travels with the call
CONTACT CENTERTEAM / CRM CONTEXTCUSTOMER
BUSINESS OUTCOMEReady to run an exampleThe agent has context for the next conversation.The right person can pick up the conversation.The follow-up stays tied to the original request.Routine needs can be handled; complex calls reach a person with a summary.
Choose a channel, then run the journey.
AI receptionist example inspired by 8x8 AI Studio. Availability and integrations depend on the selected configuration.
THE LEVERAGE APPROACH
Technology designed around the outcome.
From phones to contact center to Teams, we simplify communications architecture, migration and ongoing management while keeping the customer experience front and center.
CAPABILITIES
What we bring together.
01
Cloud Calling & UCaaS
Explore this capability ↘02Omnichannel Contact Center
Explore this capability ↘03AI Self-Service & Agent Assist
Explore this capability ↘04Workforce Engagement & Analytics
Explore this capability ↘05CRM, Teams & Workflow Integration
Explore this capability ↘06Modernization & Resiliency
Explore this capability ↘EXPLORE THE DETAILS
How we help.
Choose the capability that matters most to your business. We will help connect it to the rest of your technology strategy.
Omnichannel Contact Center
Connect voice, chat, email and messaging with routing that carries customer context forward, so customers do not have to repeat themselves.
Talk about this ↗AI Self-Service & Agent Assist
Use self-service for routine requests and real-time guidance for agents, with a clear path to a person when the situation needs judgment.
Talk about this ↗Workforce Engagement & Analytics
Turn forecasting, quality reviews, recordings and interaction insights into better staffing, coaching and customer outcomes.
Talk about this ↗CRM, Teams & Workflow Integration
Connect customer conversations to CRM records, Microsoft Teams and approved workflows so agents can act on the full picture.
Talk about this ↗Modernization & Resiliency
Modernize legacy phones and contact centers in stages. Plan continuity, connectivity and migration around the moments your business cannot afford to miss.
Talk about this ↗PLATFORM OPTIONS
Find the right fit.
The best choice starts with your channels, agent workflow, integrations and migration needs. We help compare the options against those priorities.
Five9
Consider for digital and voice service, AI agent assistance, self-service and workforce engagement.
Explore Five9 with LCS ↗NiCE
Consider CXone for connected journeys, AI assistance, omnichannel routing and workforce planning.
Explore NiCE with LCS ↗8x8
Consider when business communications and contact center workflows need to work together.
Explore 8x8 with LCS ↗RingCentral
Consider RingEX and RingCX for cloud calling, omnichannel service and workforce insights.
Explore RingCentral with LCS ↗Avaya IP Office
Consider IP Office for on-premises business calling, remote work and customer-call reporting.
Explore Avaya with LCS ↗GoTo
Consider GoTo Connect for cloud calling, messaging, meetings and practical customer-engagement workflows.
Explore GoTo with LCS ↗We plan licensing, integrations and migration around the full communications environment.
Compare the Options ↗LET'S BUILD WHAT'S NEXT
Your technology should
move the business forward.
Connect calling, customer service and workflows around your teams and customers.
Talk to a Technology Advisor